Business analysis is the foundation of creating a custom application for internal use. It involves gathering requirements from stakeholders, prioritizing them, and presenting them in a detailed report. Our business analysts can stay in touch with customers throughout the project to ensure that requirements are met.

Requirements analysis is also the first step in building an application for the Salesforce AppExchange. We analyze customer requirements, check for consistency, elaborate on them, and devise efficient ways to meet them with technical means. This helps us to create applications that are efficient and compliant with Salesforce system and security standards.

We create user-friendly and responsive Salesforce applications by mapping out user journeys and creating UI prototypes.

This means that we first understand how users will interact with the application, and then we design the application’s interface to be easy to use and responsive to different devices and screen sizes.

We develop feature-rich applications in small increments, prioritizing features based on their importance. To maintain agility and respond promptly to evolving customer needs, we first create a functional baseline. We can then quickly deliver additional features based on requests from end users or product owners. This enables users to start using the application as soon as possible and take advantage of new features shortly after they are released (for custom applications developed for internal use, new features are typically added every 2-4 weeks following the baseline’s release).

For small applications, we provide a rapid, one-time delivery approach tailored to the application’s size and purpose.

We employ a comprehensive suite of quality assurance (QA) measures to guarantee the high quality and stability of our Salesforce applications. These measures include unit tests and code reviews conducted by Salesforce developers. We integrate continuous testing activities into the development process, encompassing functional testing, performance testing, and integration testing as required. Additionally, we leverage an appropriate degree of test automation to expedite application delivery and minimize the number of bugs.

To integrate custom applications for internal use with third-party software, such as content management systems, we utilize either Salesforce’s native integration tools or tailor-made integration tools developed from scratch.

We enhance user adoption of custom applications for internal use by creating comprehensive training materials and conducting hands-on training sessions for end users.

For custom applications intended for internal use, we deploy the thoroughly tested application to the UAT (User Acceptance Testing) environment. Upon the customer’s approval, the application is migrated to the production environment and made accessible to end-users.

When launching an application on the AppExchange, we prepare it for the AppExchange security review. This involves creating comprehensive documentation for both end-users and administrators, which is then submitted to the Salesforce Product Security Team. Additionally, we provide credentials for the Lightning Platform org and any external components or services employed in the application’s development.